Account and Sign-in
- Forgot your password? Use "Forgot password?" on the sign-in page — the reset link lands in your inbox within a minute.
- No confirmation email? Check spam, then use the resend button on the banner at the top of the site.
- Two-factor turned on? Your recovery codes are in Settings — save them somewhere safe before you need them.
Handbook and Course Access
Purchases are permanent. Sign in with the same email you paid with and your handbooks unlock automatically — Own Your Truck, Trade Up, or both if you bought the bundle. If a purchase does not show up within a few minutes, email us with the receipt and we will fix it the same day.
Billing and Subscriptions
- Blue Collar AI is included with Pro, which can be canceled any time from your account — no phone call, no retention script.
- Pro can be canceled anytime from the billing portal.
- Update your card or download invoices from the billing portal linked in Settings.
Refunds
Every purchase and subscription is covered for 14 days. Sign in, open the Refunds page, pick the item and click request — the refund goes back to your original payment method automatically and access ends immediately.
Blue Collar AI Diagnostics
- Enter a fault code (SPN/FMI, OEM code) or a VIN / engine serial number — typed in, no camera needed.
- Lookups are rate limited per hour to keep results fast; subscribers get the higher tier.
- Results are guidance for a trained tech, not a replacement for OEM service literature. Always verify before you cut, weld or replace parts.
Store Orders
Gear is fulfilled through our storefront. Order confirmations, tracking and returns for physical items are handled there — forward your order number to support and we will chase it down with you.
Still Stuck?
Send us a message with the form below. Monday–Friday, 8:00am–6:00pm Central. Most replies land within one business day.